At StepMartU, we prioritize efficient and reliable shipping to ensure your carefully selected items reach you in perfect condition. Our team processes orders with meticulous attention to detail, whether you're shopping for performance-driven footwear or versatile everyday styles. All products are packaged securely to withstand transit, and our logistics partners are chosen for their proven track record in handling delicate and high-demand categories.

Orders are typically processed within 1-3 business days after payment confirmation. Delivery timelines vary based on your location and shipping method selected. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs procedures. Seasonal demand or unforeseen carrier delays may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.

We offer transparent shipping options tailored to your needs:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

During checkout, you'll see real-time shipping cost calculations based on your cart value and destination. Promotional periods may feature additional shipping benefits, which will be clearly displayed.

We currently ship to most countries across North America, Europe, and select Asian markets. Some remote locations or areas with complex import regulations may have restricted access. If our system detects shipping limitations to your address during checkout, you'll receive immediate notification. For specific inquiries about service availability to your region, please contact our support team before placing your order.

Within 24 hours of your order shipment, you'll receive an email containing your tracking number and carrier information. This allows you to monitor your package's journey through our partnered logistics providers' online portals. For consolidated shipments, individual tracking may be available depending on the carrier. Should you encounter any discrepancies in tracking updates, our customer service team can assist in investigating the shipment status.

While we strive for flawless delivery, occasional delays may occur due to weather events, customs inspections, or carrier logistical challenges. If your shipment exceeds the estimated delivery window by more than 5 business days, please contact us at [email protected] with your order details. For lost packages confirmed by the carrier, we'll either reship your items at no cost or process a full refund—whichever you prefer. Our team maintains detailed shipping records to facilitate swift resolution of such cases.

International customers should note that additional customs fees, import taxes, or VAT may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We declare all packages at their full value for customs purposes and cannot mark items as gifts to avoid fees. To prevent unexpected charges upon delivery, we recommend checking your local customs office's website for current duty rates before ordering.