You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number and request. We recommend checking your order status in your account dashboard before requesting cancellation, as orders in the "Processing" stage can typically be canceled, while those marked as "Shipped" cannot.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or may not be eligible for a refund. Once your return is approved, you will receive instructions on how and where to send your package.
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after the discount was applied.
For items that are returned more than 30 days after delivery, we may offer a partial refund or store credit at our discretion, depending on the condition of the returned merchandise.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment processor, as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account.
If you've done all of this and you still have not received your refund, please contact us with your order number and details about when you returned the item. We will investigate the matter and work with our payment processor to resolve the issue as quickly as possible.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or special circumstances regarding your order.
Address: 2042 High Street, Oakland, CA
E-Mail: [email protected]
Phone: +1 650 079 4476
Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We strive to respond to all inquiries within 24-48 hours during business days.
